01Booking — minute one
Tell us about the space
Bedrooms, bathrooms, square footage. For commercial: floor area, desks, bathrooms, private offices. Add-ons selected from a checklist. We don't ask for personal information yet — just the work.
8 STEPS
The full flow
From quote to clean to follow-up. The whole process.
Most cleaning marketplaces tell you "book in 60 seconds!" and stop there. We think the operations after the booking are what actually matter. Here's the full Summa Clean flow, end to end.
02Booking — minute one
See the price live
As you fill out the form, the quote updates in real time. Itemized: base + each overage + add-ons + tier multiplier + surge (if applicable) + recurring discount + tax. No hidden math. No 'finalized at the door.'
03Booking — minute two
Pick a time
Available windows shown for your zone. Recurring schedules priced and discounted automatically. We don't oversell availability — if a slot shows, it's reservable.
04Booking — minute two
Confirm and pay
Address and contact info. Card on file (we charge after the clean is complete, not at booking). Confirmation email arrives instantly with the locked-in price and crew arrival window.
05Service day
Crew arrives
Your assigned cleaner arrives within the 30-minute window, with a verified ID badge displayed on their app. They check in via geolocation when they enter the property — that timestamp starts your visit.
06Service day
Clean happens
The crew works through their checklist with the scope you booked. Major surfaces are photo-logged before and after. If they find something out of scope, they request approval through the app — you decide whether to add it or skip it.
07Service day
Crew checks out
When the work is done, the crew checks out via geolocation. The completion photos and audit trail are pushed to your dashboard. You get an email summary with everything captured during the visit.
08Within 48 hours
Review and (optionally) re-clean
If something was missed, flag it through your dashboard within 48 hours. We send a crew back at no charge to address it. No partial refunds, no 'credit toward future visits' — the operating standard is 'the work was done correctly.'
§ BPricing transparency
What's in the price — and what's not.
Summa Clean's pricing engine is operator-editable, fully auditable, and transparent end-to-end. Here's exactly what gets calculated.
In the quote
- Base price — the floor for the service tier in your zone
- Bedroom overage — for residential, beyond included count
- Bathroom overage — same logic, different rate per tier
- Square footage overage — per 100 sqft over baseline
- Add-ons — flat-fee, per-room, or per-sqft
- Tier multiplier — Bronze, Silver, Gold, Platinum — based on the cleaner's track record
- Surge multiplier — when applicable, capped at 30%, shown explicitly
- Recurring discount — 12% weekly, 8% bi-weekly, 4% monthly
- Custom-customer override — for property managers and partners with negotiated rates
- Tax (HST) — applied to the post-discount subtotal
Not in the quote
- Tip — optional, applied at your discretion after the clean
- Cancellation fees — only triggered if you cancel within the policy window
- Damage charges — handled separately through the T&S claim flow
- Hidden surcharges — there aren't any. If you see a line, it's because we charge it; if you don't see a line, we don't.
- Renewal price hikes mid-recurring — your locked-in rate sticks until you change services or 12 months pass with renewal notice
- Fuel surcharges, "convenience fees," "service fees" — these don't exist. The base price is the base price.
The booking is short because the operations are tight. If the price you see at quote time isn't the price you pay, then the quote is theatre. We don't do theatre.